Signing in to the client area

The client area can be reached from the Client area button at the top right of the site, or directly at the address /client preceded by the language (for example /en/client).

Your credentials

Use the e-mail address and password of your client account. This account was provided to you when your access was activated (see Requesting client access).

• The e-mail address is not case-sensitive.
• After several failed attempts, sign-in is blocked for a few minutes for security reasons. Wait, then try again.

Two-step verification

If two-factor verification is enabled on your account, a second screen asks you for the six-digit code shown in your authentication app (Google Authenticator, Microsoft Authenticator, Authy, etc.). The code changes every 30 seconds: enter the one displayed at the moment you confirm.

If the verification screen states that the session has expired, simply start the sign-in process again from the beginning.

Common error messages

• Incorrect e-mail address or password: check what you have typed, including any spaces at the end of the password.
• This account does not have access to the client area: your account exists but is not (or is no longer) authorised. Contact RMG System.
• The sign-in service is temporarily unavailable: try again in a few moments.

Signing out

The Sign out button is at the top of the dashboard. Remember to use it on a shared computer: the session remains active until you sign out or it expires.